SILVER SPOON EXTENDS KNOWLES LOGISTICS CONTRACT

The Silver Spoon Company has once again extended its long-standing partnership with 3PL specialist Knowles Logistics for a further five years.

Having initially joined forces in 2017, the new contract will see Knowles act as Silver Spoon’s major distribution and warehousing partner until 2030 – with the original contract term set to expire in 2025.

The new five-year contract will cover the handling, storage and countrywide distribution of the company’s best-known brands, including Silver Spoon, Billingtons Sugar, Allinson’s flour and Askeys ice cream cones and toppings.

The key factor behind extending the contract once again was Knowles’ sustained commitment to ensuring exemplary service levels throughout the contract term, especially during times of significant demand such as in the midst of the Covid-19 pandemic.

Bob Dunn commented: “Having a reliable delivery and storage partner that is able to respond quickly to spikes in demand and is continually committed to delivering a first-class service week in, week out is a huge benefit to our operation. Without their dedication and level of service the business would certainly suffer.

“Knowles’ flexibility and reliability were key reasons why Silver Spoon felt it prudent to extnd the contract beyond its initial term. Equally, from prior experience with previous partnerships, the level of contact we have with Knowles’ Managing Director, Alex Knowles, is also something of a rarity and makes us feel valued as a customer, Bob Dunn continued.

“We share a number of synergies with Knowles which helps make the operation run smoothly. Not only are they flexible and agile but they continually push the boundaries and have an ingrained understanding of our operation from top to bottom. So regardless of the job at hand everything is carried out with total efficiency and professionalism.”

Alex Knowles, Managing Director at Knowles Logistics said: “We are delighted to have extended our contract with our customer Silver Spoon for a further five years.

“We have enjoyed nearly eight years of a productive and positive working relationship since our first contract was agreed and are pleased to have the opportunity to lengthen our partnership until 2030. Going forward we look forward to further increasing sustainability throughout the Silver Spoon supply chain and the wider Knowles business as a core value of our business.

“Over the years our relationship has grown from strength to strength and in many ways has evolved into a true partnership rather than a typical supplier/customer relationship. It is for this reason we are pleased to continue our association with Silver Spoon for the next six years and continue moving forward together.”