STORY: Welbilt extends parts warranty and ramps up digital platforms

As part of the leading catering equipment manufacturers’ mission to support customers through the challenges of the pandemic, Welbilt UK has announced that they have extended their complimentary 2 year parts warranty to April 2021.

Available with selected Convotherm, Merrychef and Crem* models, this warranty extension provides UK operators with a further 365 days of reassurance and operational piece of mind – factors which are critical to foodservice operators looking to invest in new equipment at this time, as Steve Hemsil, Sales Director – UK & Ireland, Welbilt, explains:

“Whether a business is looking to invest in new equipment in order to satisfy increased takeaway demands, or an operator is looking to re-kit their kitchen during this period of lockdown in preparation for re-opening, the need for manufacturers to provide further added value and support on-top of top quality equipment is a must in these challenging times. It is for this very reason that we decided to extend our 2-year parts warranty offer, providing operators with further operational peace of mind which will take them through the course of this pandemic and beyond.”

By extending the eligibility dates for this complimentary one-year offer, warranties on orders delivered and invoiced between 1st June 2020 and 31st April 2021 will now be as follows:

  • Merrychef – 2-year Parts + 1-year Labour
  • Convotherm – 3-year Parts + 2-year Labour
  • Crem – 2-year Parts only (Only applicable to coffee dispensing equipment)

As well as extending their parts warranty offer, Welbilt UK has also once again ramped up their digital support methods meaning operators and dealers can rack the brains of the Welbilt culinary, service and sales teams – teams who are currently dedicating the majority of their time to Welbilt UK’s valued network of customers, providing them with thorough one-to-one virtual support sessions which can be arranged via the phone, email or video call at the convenience of the customer.

To find out more about Welbilt UK’s digital support methods, please visit